Utilities
Utilities
We have delivered transformation within the utilities sector for over 20 years through our partnerships with the industry's leading organisations.
Utilities at a glance
Customer experience and compliance expertise
In such a heavily regulated industry, we understand the challenges our utilities clients face and the impact on your brand’s reputation when things go wrong. Our tailored solutions and sector expertise are therefore vital to ensuring your customers stay informed and receive the best possible experience.
We transform transactional communications, enable digitisation of legacy systems and processes, and improve customer loyalty for some of the biggest names in your sector.
Take a look below to see how we can help you.
How we support the utilities industry
Marketing and business processes
We understand the importance of keeping your customers happy and informed. Paragon's marketing services experts have helped our clients to deliver hundreds of impactful campaigns to both domestic and business customers over the years, whether that's an end-to-end acquisition campaign, a simple newsletter door drop, or regional smart meter fulfilment.
Transactional and regulatory communications
We help our utilities clients to evolve their transactional communications, delivering personalisation and impactful messaging that transforms a regulatory requirement into a communication piece that improves both the customer’s experience and their perception of your brand. Our experts have also helped clients to consolidate their billing, signposting key customer information to deliver serious postage savings and reduced call centre volumes.
Data expertise and inbound communications
Our solutions and data experts help our utilities clients to get on top of their data and unlock the opportunities it can provide. At the same time, our specialist inbound centres work in partnership with clients to ensure goneaways are managed accurately and bill payments are handled quickly and securely. We also help our clients to deliver a brilliant experience for vulnerable customers with braille, large print and audio communications.
Our clients
